This Refund Policy applies to downloadable digital products sold through IntarsiaPattern, including each eligible intarsia pattern purchase. Because digital files can be delivered or made accessible shortly after payment, refund rules for digital products may differ from those that apply to physical goods. This Refund Policy does not limit any mandatory consumer rights that apply under applicable law.
Refund Policy Overview for Digital Purchases
Our Refund Policy is intended to explain how digital purchase problems are reviewed. We want customers to receive the digital product they purchased and to be able to access the files supplied with that product.
Refund requests are reviewed individually based on the circumstances of the purchase, the status of digital delivery, applicable consumer law and any relevant payment-provider requirements.
Purchasing a digital product does not automatically guarantee a refund simply because you later change your mind, no longer need the intarsia pattern or decide not to complete the woodworking project.
How the Refund Policy Applies to an Intarsia Pattern
Each request is considered in the context of the product purchased, whether the digital files were delivered, the nature of the reported problem and any rights that apply under relevant consumer law.
Refund Policy Quick Rule
If the issue is a duplicate transaction, an incorrect file or a material defect, provide clear order details so the problem can be reviewed. A simple change of mind after successful digital delivery will not normally qualify by itself, subject always to applicable legal rights.
Refund Policy for Digital Products
Unless a product page expressly states otherwise, purchases on IntarsiaPattern.com are downloadable digital products. An intarsia pattern is supplied digitally rather than as a finished wooden item, physical printed pattern, timber or woodworking tool.
Digital files may be provided through a confirmation page, download link, email, customer account, Lemon Squeezy checkout or another digital delivery method.
Please review the product title, description, images, specifications and included files before completing your purchase.
When the Refund Policy May Allow a Refund
Depending on the circumstances, this Refund Policy, the status of an intarsia pattern purchase and applicable law, a refund may be considered where:
You were accidentally charged more than once for the same product or transaction.
The digital files delivered are materially different from the product that was purchased.
The supplied files are corrupted, unusable or materially defective and we cannot provide a working replacement.
Applicable consumer law gives you a remedy or refund that cannot legally be excluded.
We may first attempt to correct the issue, resend files or provide a working replacement where this is appropriate and permitted by law.
Refund Policy: Situations That Normally Do Not Qualify
Subject always to applicable consumer rights, this Refund Policy would not normally provide a refund solely because:
You purchased the intarsia pattern and later decided that you no longer want or need it.
You later decide that the project is too easy or too difficult for your woodworking experience.
Your preferred software, printer or workflow does not work as expected where the product itself is supplied in the stated format and is not defective.
Your completed woodworking project differs from a preview because of wood species, grain, tools, workmanship, scaling or finishing choices.
Refunds are also not intended to provide free temporary access to a pattern that has already been successfully supplied and used.
Digital Content and Consumer Rights
Customers may have statutory rights that apply regardless of this Refund Policy. Nothing on this page is intended to remove rights that cannot legally be excluded.
For UK consumers, digital content supplied online is subject to specific rules. Where digital supply begins during an applicable cancellation period, the right to cancel may be lost where the consumer has provided the legally required express consent and acknowledged that the cancellation right will be lost once supply begins.
If legally required consent or acknowledgement has not been obtained, different cancellation rights may apply.
UK consumer law may also provide remedies where digital content does not conform to the contract, including repair or replacement, price reduction or a refund in qualifying circumstances.
Nothing in this Refund Policy excludes rights that cannot lawfully be excluded.
The rules that apply more generally to website use and digital purchases are explained in our Terms and Conditions .
How to Make a Refund Policy Request
If you believe your purchase qualifies under this Refund Policy, contact us at:
Please include enough information for us to locate and review your purchase.
Email support@intarsiapattern.com from the email used for your purchase where possible.
Include your order number, exact intarsia pattern or product name, and a clear explanation of the issue.
We or the payment provider will review the request and may ask for additional information if needed.
Screenshots or details of any technical error may help us resolve download or file-access problems more quickly.
Refunds Through Lemon Squeezy
Purchases from IntarsiaPattern may be processed through Lemon Squeezy, which may act as the merchant of record for the transaction. This does not replace the customer-facing information in this Refund Policy.
Approved refunds may therefore be processed through Lemon Squeezy and returned through the payment infrastructure used for the original transaction.
Lemon Squeezy permits sellers to determine their own refund policy, but Lemon Squeezy may also issue refunds in certain circumstances under its own policies, including where it considers a refund appropriate to reduce chargeback risk.
Refund decisions may therefore also be subject to Lemon Squeezy's terms, procedures and legal obligations.
Refund Policy Processing Time
If a refund is approved, it will normally be returned through the payment method or payment system used for the original transaction unless another method is legally or operationally required.
After a Lemon Squeezy refund has been processed, it may take up to approximately 10 days for the refunded amount to appear on your payment statement, depending on the payment method and financial institution.
Where applicable consumer law requires a refund within a specific period, we will seek to comply with that requirement.
Payment Disputes and Chargebacks
If you believe there is a genuine problem with your purchase, please contact us first so that we have an opportunity to investigate and resolve the issue.
Fraudulent, abusive or intentionally false payment disputes may result in restriction of access to products, services or future purchases, where legally permitted.
Lemon Squeezy may handle payment disputes, chargebacks and related transaction issues according to its own policies.
If you have a genuine order problem, use our Contact page first so the issue can be reviewed before starting a payment dispute where appropriate.
Changes to This Refund Policy
We may update this Refund Policy when our products, checkout provider, business practices or applicable legal requirements change.
The latest version will be published on this page and the “Last updated” date will be revised.
Need Help With the Refund Policy or an Order?
If you have a download problem, received the wrong files or believe an intarsia pattern purchase may qualify under this Refund Policy, contact IntarsiaPattern support with your order details.
London, United Kingdom